Refund Policy

All payments made to The Nova Creations are non-refundable by default.

Clients acknowledge that due to the creative and service-based nature of our work—including but not limited to video editing, VFX, animation, music production, and other post-production services—time, effort, and resources are allocated from the moment a project begins. As such, once payment has been processed, refunds will not be issued under normal circumstances.

Any exceptions to this policy must be explicitly defined in the project’s Statement of Work (SOW) or written service agreement. If a refund is agreed upon under special circumstances, it will be processed only as outlined in that agreement.

If you have concerns about your payment or the scope of work, please contact us directly at agranya@thenovacreations.com to discuss your situation. We are committed to transparency and fair service practices.

By making a payment to The Nova Creations, you agree to this Refund Policy in full.